Terms of Service

Terms of Use for room4me

CONDITIONS FOR GUESTS

1. Searching and Booking on room4me

1.1 Search Functions

room4me offers you the possibility to search for and book accommodations worldwide. Our search functions include:

Geographic search: Search by location, region or city
Date search: Availability for desired travel dates
Filter options: Price, number of guests, amenities, accommodation type
Map view: Interactive map with location display
Language support: Automatic translation into all languages

1.2 Listings and Information

Each listing contains:

Detailed description of the accommodation
Photos and videos (optional)
Availability calendar
Prices and additional costs
Amenities and services
Reviews and experiences of previous guests
Host contact information
Cancellation policies

1.3 Booking Process

The booking process takes place in the following steps:

Select accommodation: Choose the desired property
Enter data: Travel period and number of guests
Price overview: Display of all costs including fees
Guest details: Enter contact details and special requests
Payment method: Select from available payment options
Booking confirmation: Finalize the booking

1.4 Instant Booking vs. Request

Instant Booking:

Direct confirmation without host approval
Payment is processed immediately
Booking is binding after confirmation

Booking Request:

Host has 24 hours to confirm
On rejection: Full refund
On no response: Automatic rejection and refund

1.5 Payment Processing

Payment via secure payment service providers
Supported methods: PayPal, bank transfer, credit card, cryptocurrencies
Total price including 15% platform fee is due at booking
Payment confirmation is immediate

1.6 Booking Confirmation

After successful booking you will receive:

Email confirmation with booking details
Host contact information
Directions and check-in information
Booking reference number for future reference

1.7 Communication with Hosts

Integrated messaging system via the app
Automatic translation of all messages
Notifications about new messages
Host phone number after booking confirmation

2. Cancellations, Booking Issues, Refunds and Booking Changes

2.1 Cancellation Policies

Moderate Cancellation:

Free cancellation up to 7 days before check-in
3-7 days before check-in: 50% of accommodation price refunded
Less than 3 days: No refund
Platform fees refunded for timely cancellations

Strict Cancellation:

Free cancellation up to 14 days before check-in
7-14 days before check-in: 50% of accommodation price refunded
Less than 7 days: No refund
Platform fees refunded only for cancellations before the 14-day deadline

Long-term Stays (28+ days):

Free cancellation up to 28 days before check-in
For later cancellations: Refund according to host policy
Monthly billing cycles possible

2.2 Cancellation by Host

If a host cancels your confirmed booking:

Immediate notification via email and app
Full refund within 2-5 business days
Support in finding alternative accommodations
Possible compensation for short-notice cancellation

2.3 Extraordinary Circumstances

In cases of force majeure, natural disasters, pandemics or official orders:

Grace period regardless of chosen cancellation policy
Full refund possible
Case-by-case review by room4me
Documentation of extraordinary circumstances required

2.4 Booking Changes

Changes by Guests:

Date changes subject to availability
Price adjustments possible for changes
Host approval required
Processing time: 24-48 hours

Changes by Hosts:

Material changes only with guest consent
On rejection: Free cancellation possible
Minor changes (e.g. check-in time) by prior arrangement

2.5 Booking Issues

Accommodation unavailable:

Full refund
Support in finding alternatives
Possible compensation

Misrepresentation:

Documentation with photos required
Mediation by room4me
Partial or full refund possible

Safety issues:

Immediate support via 24/7 hotline
Alternative accommodation at room4me's expense
Full refund and compensation

2.6 Refund Process

Refund via original payment method
Processing time depends on payment provider:
- PayPal: 1-3 business days
- Bank transfer: 3-7 business days
- Credit card: 5-10 business days
Email confirmation of initiated refund

3. Your Responsibilities

3.1 Truthful Information

As a guest you are obliged to:

Provide correct information during registration
Provide real identity and contact details
Truthfully declare the number of guests
Communicate special needs or circumstances

3.2 Compliance with House Rules

You must:

Observe the house rules established by the host
Avoid disturbing the peace
Comply with no-smoking regulations
Follow pet policies
Respect parking regulations

3.3 Respectful Treatment of the Accommodation

Careful handling of furnishings and equipment
Report and document damage immediately
Proper use of devices and facilities
Leave the accommodation in a clean condition

3.4 Communication

Appropriate and respectful interaction with hosts
Timely response to messages
Notification of late arrival or problems
Use of platform tools for communication

3.5 Legal Compliance

Compliance with local laws and regulations
Respect for residency regulations
No use for illegal activities
Reporting of safety issues

3.6 Liability for Damages

Liability for self-caused damages
Immediate notification of damages to host and room4me
Possible coverage by private liability insurance
In case of gross negligence: Full liability for damages

TERMS OF USE FOR HOSTS

4. Hosting on room4me

4.1 Requirements for Hosts

To become a host on room4me, you must:

Be at least 18 years old
Have the legal authority to rent the property
Comply with all local laws and regulations
Have a fully verified profile

4.2 Types of Accommodations

room4me enables offering various types of accommodations:

Entire apartment/house: Exclusive access for guests
Private rooms: Single rooms with shared common areas
Shared rooms: Room shared with others
Unique accommodations: Special property types
Long-term accommodations: For stays of 28 days or more

4.3 Host Verification

The verification process includes:

Identity check with official ID document
Phone number confirmation
Email address verification
Address confirmation of the accommodation
For commercial hosts: Business license

4.4 Quality Standards

room4me expects all hosts to provide:

Clean and safe accommodations
Functional basic amenities (water, electricity, heating)
Truthful representation in listings
Reliable availability
Professional customer service

4.5 Legal Obligations

Hosts must:

Comply with all local rental laws
Possess required licenses and permits
Fulfill tax obligations
Ensure insurance coverage
Follow safety regulations

4.6 Host Protection

room4me offers hosts:

Liability protection up to 1 million euros
Property damage protection
24/7 support for issues
Secure payment processing
Rating and feedback system

5. Managing Your Listing

5.1 Listing Creation

A complete listing should include:

Title: Meaningful headline
Description: Detailed description of the accommodation
Photos: At least 5 high-quality images
Videos: Optional for better presentation
Floor plan: If available
Amenities: Complete list of all amenities
House rules: Clear rules for guests

5.2 Pricing

room4me offers various pricing tools:

Dynamic pricing: Automatic adjustment to demand
Seasonal pricing: Different prices for different periods
Weekend/weekday pricing: Different prices depending on day
Long-term discounts: Automatic discounts for longer stays
Early bird discounts: Incentives for early bookings

5.3 Availability Calendar

Real-time synchronization with other platforms possible
Blocking dates for private use
Minimum stay duration can be set
Lead times for bookings adjustable
Automatic blocking after bookings

5.4 Photos and Media

Photo Guidelines:

Minimum resolution: 1024x768 pixels
Current photos (not older than 6 months)
Good lighting and professional quality
All important areas of the accommodation
No people in the photos

Video Guidelines:

Maximum length: 2 minutes
HD quality recommended
Steady camera movement
Good audio quality

5.5 Automatic Translation

Listing descriptions are automatically translated
Available in all world languages
Hosts can review and adjust translations
Cultural adaptations possible

5.6 Listing Optimization

room4me offers optimization tools:

Performance dashboard: Statistics on views and bookings
Improvement suggestions: Automatic recommendations
Competitor analysis: Comparison with similar listings
SEO optimization: Better visibility in search results

6. Cancellations, Booking Issues and Booking Changes

6.1 Cancellation by Host

Permitted reasons for cancellations:

Force majeure or emergencies
Uninhabitability of accommodation due to damage
Safety concerns
Official orders

Consequences of unjustified cancellations:

Automatic calendar blocking
Penalty fees
Negative impact on search ranking
Possible account suspension for repeat violations

6.2 Booking Changes

Changes before check-in:

Minor changes: Direct communication with guest
Material changes: Guest approval required
Price changes after booking are not permitted

Changes after check-in:

Only with guest consent
Documentation of all changes
Possible compensation for disadvantages to the guest

6.3 Problematic Guests

Handling difficult situations:

Documentation of all incidents
Immediate contact with room4me support
Possibility of early termination for serious violations
Support via 24/7 hotline

6.4 Damage Reports

Procedure for damages:

Immediate documentation with photos
Report via the resolution center
Detailed description of damages
Cost estimates for repairs
Communication with the guest via the platform

7. Taxes

7.1 Tax Responsibility

General rule:

Hosts are themselves responsible for their tax obligations
room4me is not responsible for tax advice
Recommendation: Consult a tax advisor
Documentation of all income and expenses required

7.2 Income Tax

Private rental:

Rental income is generally taxable
Business expenses are deductible
Check small landlord exemption
Tax-free allowance for occasional rental

Commercial rental:

Trade tax liability from certain turnover thresholds
VAT liability to be observed
Complete accounting required
Regular advance VAT returns

7.3 Local Taxes and Levies

Information on local tourism taxes
Collection by host or automatically via platform
Forwarding to responsible authorities
Documentation for guests

7.4 International Taxes

Cross-border rental:

Consider double taxation agreements
Withholding tax in some countries
Reporting obligations to tax authorities
Currency conversion for tax returns

7.5 Tax Tools from room4me

Overviews of annual income
Export functions for tax advisors
Automatic calculation of gross amounts
Integration with accounting software (planned)

GENERAL TERMS

8. Reviews

8.1 Review System

room4me uses a two-way review system:

Guests review hosts and accommodations
Hosts review guests
Reviews are released after the stay
Maximum review period: 14 days after check-out

8.2 Review Criteria

For accommodations:

Cleanliness (1-5 stars)
Accuracy of description (1-5 stars)
Communication (1-5 stars)
Location (1-5 stars)
Check-in process (1-5 stars)
Value for money (1-5 stars)

For guests:

Communication
Compliance with house rules
Cleanliness
Overall impression

8.3 Review Guidelines

Permitted content:

Honest and constructive criticism
Factual description of experiences
Helpful tips for future guests/hosts
Photos and videos as evidence

Prohibited content:

Discriminatory or offensive statements
False or misleading information
Private or sensitive content
Advertising or spam
Extortion attempts

8.4 Responses to Reviews

Hosts can publicly respond to reviews
Responses should be professional and factual
No personal attacks or discrimination
Constructive problem resolution in focus

8.5 Handling Unfair Reviews

Reporting procedure:

Reviews can be reported
Review by room4me within 48 hours
Removal for violations of guidelines
Appeal process possible

8.6 Impact of Reviews

Average rating affects search ranking
Low ratings can lead to account suspension
Superhost status for consistently high ratings
Quality bonus for outstanding reviews

9. Content

9.1 User-Generated Content

Definition:
All content uploaded or created by users, including:

Listing descriptions
Photos and videos
Reviews and comments
Messages and communication
Profile information

9.2 License and Usage Rights

By uploading content, you grant room4me:

Non-exclusive, worldwide, royalty-free license
Right to use, reproduce and distribute
Right to edit and adapt for platform purposes
Right to translate into other languages
Right to use for advertising purposes

9.3 Content Guidelines

Permitted content:

Truthful and accurate information
Respectful and appropriate language
High-quality photos and videos
Relevant and helpful descriptions
Culturally sensitive representations

Prohibited content:

False, misleading or fraudulent information
Discriminatory, hateful or offensive content
Pornographic or sexually explicit depictions
Content glorifying violence or extremist content
Third-party copyrighted works
Personal or private information of third parties

9.4 Moderation and Removal

room4me reserves the right to:

Review content before publication
Remove or edit content at any time
Block users for repeated violations
Use automated detection tools

9.5 Copyright and Intellectual Property

Protection of intellectual property:

Respect for third-party copyrights
Use only own or licensed content
DMCA procedure for copyright complaints
Immediate removal for legitimate complaints

9.6 Automatic Translation

All content is automatically translated
Users can review and correct translations
Cultural adaptations are considered
Disclaimer for translation errors

10. Fees

10.1 Platform Fees for Guests

Service fee:

15% of the accommodation price
Added at the time of booking
Covers platform costs and service provision
Transparent display before booking completion

10.2 Fee Usage

Allocation of the 15% service fee:

5% for platform operation and development
10% for charitable donations
No additional hidden fees
Full transparency on usage

10.3 Donation Component

Charitable purposes:

10% of each transaction is donated
Support for organizations in the areas of:
- Homeless assistance
- Refugee support
- Educational promotion
- Sustainability and environmental protection
Quarterly reports on donation usage

10.4 Payouts to Hosts

Payout model:

Hosts receive 100% of the accommodation price
No deductions from host earnings
Payout 24 hours after guest check-in
Various payout methods available

10.5 Payment Processing

Available payment methods:

PayPal: Immediate processing
Bank transfer: 1-3 business days
Credit cards: Immediate processing
Cryptocurrencies: Experimentally available

10.6 Currencies and Conversion

Supported currencies:

Primary: EUR, USD, GBP
Additional currencies by regional availability
Automatic conversion at booking time
Exchange rates based on current market data

10.7 Refunds and Repayments

Service fees are refunded for eligible cancellations
Refund via original payment method
Processing time depends on payment provider
No processing fees for refunds

11. Rules of the room4me Platform

11.1 Basic Code of Conduct

Respectful interaction:

Polite and professional communication
Respect for cultural differences
No discrimination based on origin, religion, gender, etc.
Tolerance and understanding for different lifestyles

11.2 Prohibited Activities

Strictly prohibited are:

Fraud or misleading representations
Multiple registrations or fake accounts
Manipulation of the review system
Spam or unsolicited advertising
Use for illegal purposes
Subletting without host consent
Parties or events without approval

11.3 Safety Regulations

For all users:

Identity verification required
No sharing of access credentials
Reporting of suspicious activities
Compliance with local safety regulations
Respect for others' privacy

11.4 Communication Guidelines

Via the platform:

All communication should take place via room4me
Automatic translation available
Storage for quality assurance and dispute resolution
24/7 monitoring for inappropriate content

11.5 Quality Standards

For hosts:

Minimum standards for cleanliness and safety
Truthful representation of the accommodation
Reliable availability
Appropriate response times

For guests:

Respectful handling of property
Compliance with house rules
Timely communication
Proper use of the accommodation

11.6 Sanctions for Rule Violations

Possible measures:

Warning and education
Temporary account suspension
Permanent account suspension
Removal of listings
Blocking of payment methods
Legal action for serious violations

12. Content Reports and Content Moderation

12.1 Reporting System

Reporting problematic content:

Simple reporting system integrated in the app
Categorization of different problem types
Anonymous reports possible
Quick report for serious safety issues
Photo and video evidence uploadable

12.2 Moderation Process

Processing procedure:

Report receipt: Automatic confirmation within 1 hour
Initial assessment: Automatic pre-filtering within 24 hours
Human review: Detailed review within 48 hours
Decision: Measures or rejection within 72 hours
Notification: Information to reporter and affected parties
Appeal: Opportunity for review within 7 days

12.3 Moderation Criteria

Immediate removal for:

Illegal content or activities
Hate speech or discrimination
Glorification of violence or threats
Pornographic or sexually explicit content
Spam or fraudulent content
Copyright infringements

12.4 Automated Moderation

AI-powered systems:

Automatic detection of problematic content
Image analysis for impermissible photos
Text analysis for hate speech and spam
Pattern recognition for fraudulent activities
Continuous algorithm improvement

12.5 Community Moderation

User community as partner:

Trusted user program for experienced users
Community guidelines developed by users
Peer-to-peer conflict resolution
Reward system for constructive reports

12.6 Transparency Report

Regular publication:

Quarterly reports on moderation activities
Statistics on reports and measures
Trends and developments in the community
Improvement measures and adjustments

13. Termination, Suspension and Other Measures

13.1 Termination by User

Delete account:

Possible at any time without stating reasons
Notice period: Effective immediately
Existing bookings remain valid
Data handled according to privacy policy
Export of personal data possible before deletion

13.2 Termination by room4me

Reasons for account termination:

Serious violations of Terms of Use
Repeated rule violations despite warnings
Fraudulent activities or identity misuse
Illegal use of the platform
Endangering the safety of other users
Manipulation of the review system

13.3 Suspension

Temporary account suspension:

For first violations or during investigation
Duration: 24 hours to 30 days
During suspension: No new bookings possible
Existing bookings can continue
Opportunity to comment and clarify

13.4 Warnings and Cautions

Graduated sanctions:

Informal warning: For minor violations
Formal caution: Documented in user profile
Probation: Monitoring for defined period
Restrictions: Limited platform use
Suspension: Temporary blocking
Termination: Permanent account deletion

13.5 Immediate Measures

In case of acute danger:

Immediate account suspension without warning
Cancellation of all ongoing bookings
Blocking of payment methods
Notification to law enforcement
Protection of endangered users

13.6 Appeal and Restoration Procedure

Legal remedies for users:

Written appeal within 14 days
Detailed justification required
Independent review by other staff
Option for oral hearing
Final decision within 30 days
For justified appeals: Full rehabilitation

14. Handling of Complaints

14.1 Complaint Channels

Available contact methods:

In-app complaint center
Email: beschwerden@room4me.[TLD]
Telephone hotline: 24/7 available
Written mail
Online form on the website

14.2 Types of Complaints

Categorization:

Technical issues: App functions, payment errors
Service complaints: Customer service, response times
Booking issues: Cancellations, availability
Quality deficiencies: Accommodation does not match description
Safety issues: Endangerment, fraud, abuse
Privacy complaints: GDPR violations, data misuse

14.3 Processing Procedure

Standard process:

Receipt: Automatic confirmation within 24 hours
Categorization: Assignment to specialist department
Initial processing: Contact within 48 hours
Investigation: Collection of all relevant information
Solution finding: Development of appropriate measures
Implementation: Execution of agreed solutions
Follow-up: Satisfaction check

14.4 Processing Times

Timeframes by urgency:

Emergencies: Immediate processing (< 1 hour)
Urgent complaints: Within 24 hours
Normal complaints: Within 5 business days
Complex cases: Within 14 days
Legal reviews: Up to 30 days

14.5 Solution Approaches

Possible measures:

Apology and explanation
Financial compensation or refund
Free additional services
Process improvements for prevention
Staff training
System adjustments or updates

14.6 Escalation Procedure

If initial resolution attempts fail:

Referral to senior management
Involvement of external mediators
Independent review by third parties
Referral to arbitration bodies
Information on legal options

14.7 Quality Assurance

Continuous improvement:

Regular evaluation of all complaints
Identification of recurring issues
Adjustment of processes and policies
Staff training based on complaints
Preventive measures to avoid problems

15. Changes to these Terms of Use

15.1 Amendment Authority

room4me reserves the right to change these Terms of Use at any time:

In case of changes in the legal situation
For new functions or services
For safety or privacy improvements
Based on user community feedback
For business necessities

15.2 Amendment Procedure

Process for changes:

Draft: Development of new provisions
Review: Legal and technical review
Announcement: At least 30 days before effective date
Information: Notification to all registered users
Comment period: 14 days for user feedback
Finalization: Consideration of justified objections
Effective date: On the announced date

15.3 Notification of Users

Communication channels:

Email to all registered users
In-app notification on next login
Notice on website and in app
For significant changes: Additional push notifications

15.4 Material vs. Immaterial Changes

Material changes:

Changes to fee structure
New liability provisions
Changes to termination provisions
New obligations for users
Privacy-relevant adjustments

Immaterial changes:

Clarifications or reformulations
Adjustment of contact details
Correction of typographical errors
Addition of examples

15.5 Right of Objection

User rights regarding changes:

Right to object within 30 days
On objection: Right to extraordinary termination
Existing bookings remain unaffected
No disadvantages for timely objection

15.6 Consent to Changes

Implied consent:

Lack of response constitutes consent
Continued use after effective date = acceptance
New registrations: Consent to current version
Express consent for material changes

16. Resolution of Complaints and Damage Reports Between Members

16.1 Resolution Center

room4me provides an integrated system for dispute resolution:

Reporting: Simple recording of problems and damages
Documentation: Upload of photos, videos and evidence
Communication: Structured dialogue between parties
Mediation: Professional support by room4me team
Decision: Binding solutions in case of disagreement

16.2 Common Disputes

Typical problems between guests and hosts:

Property damage
Cleaning fees and additional costs
Accommodation not matching description
Disturbances and noise complaints
Early departure or eviction
Safety issues and accidents

16.3 Damage Settlement

Procedure for property damage:

Immediate report: Within 24 hours of discovery
Evidence preservation: Photos and detailed description
Initial assessment: Review of validity by room4me
Cost estimate: Obtaining cost estimates
Negotiation: Mediation between parties
Settlement: Payment via host protection or directly

16.4 Mediation and Arbitration

Three-step procedure:

Direct communication: Parties attempt independent agreement
Supported mediation: room4me staff assist with solution
Binding decision: room4me makes final decision

16.5 Host Protection

Protection against damages:

Coverage up to €1,000,000 for property damage
Liability protection for personal injury
Protection against malicious guests
Coverage of legal costs (in serious cases)

16.6 Guest Protection

Protection in case of problems:

Refund for unavailable accommodation
Alternative accommodation for safety issues
Compensation for material deficiencies
24/7 support for emergencies

16.7 Evidence Requirements

Required documentation:

Timely photo or video documentation
Detailed written description
Witness statements (if available)
Cost estimates or invoices
Communication records via the platform

16.8 Time Limits

Important deadlines to observe:

Damage report: 24 hours after discovery
Evidence upload: 72 hours after damage report
Response from other party: 72 hours
Decision by room4me: 7-14 days after complete documentation

17. The Role of room4me

17.1 Platform Operator, Not Contracting Party

Clear demarcation:

room4me is exclusively a mediation platform
Rental contracts are concluded directly between guest and host
room4me is not owner or operator of the accommodations
No liability for quality or availability of accommodations

17.2 Services Provided

Services of room4me:

Technical platform for search and booking
Secure payment processing
Communication tools and translation services
Review and feedback system
Customer service and dispute resolution
Protection programs for guests and hosts

17.3 Quality Assurance

Measures for better quality:

Review of new listings before publication
Regular quality checks of hosts
Review-based ranking system
Removal of poor or problematic offers
Training and advisory services for hosts

17.4 Limitation of Liability

Limits of responsibility:

No liability for actions of platform users
No warranty for accommodation quality
No liability for force majeure or third-party damages
Liability limited to gross negligence and intent
Maximum liability: Amount of fees paid in the individual case

17.5 Compliance and Law Enforcement

Legal obligations:

Compliance with all applicable laws
Cooperation with law enforcement
Enforcement of platform rules
Removal of illegal content
Data protection and data security

17.6 Innovation and Development

Continuous improvement:

Development of new features and services
Improvement of user-friendliness
Increasing security standards
Expansion of global availability
Integration of new technologies (AI, blockchain, etc.)

18. room4me Accounts

18.1 Account Creation

Registration process:

Automatic registration via Telegram account
Transfer of basic profile information
Additional information for full verification
Consent to Terms of Use and Privacy Policy
Email confirmation for activation

18.2 Account Verification

Multi-level verification process:

Basic verification: Email and phone number
Identity verification: Official ID document
Address confirmation: Proof of residence
Payment method verification: Confirmation of payment accounts
Additional checks: For commercial users

18.3 Account Security

Security measures:

Two-factor authentication recommended
Secure password policies
Encryption of all sensitive data
Regular security audits
Notification of suspicious activities

18.4 Profile Information

Management of personal data:

Full control over public profile information
Privacy settings individually adjustable
Export of all personal data possible
Deletion or correction at any time
Automatic data minimization according to GDPR

18.5 Multiple Accounts

Policy on multiple accounts:

Generally only one account per person allowed
Exceptions for business and private use
Transparent linking of related accounts
No manipulation through multiple accounts
Immediate suspension for abusive use

18.6 Inactive Accounts

Handling of unused accounts:

Reminder after 12 months of inactivity
Warning before deletion after 18 months
Automatic deletion after 24 months
Option for reactivation before final deletion
Retention of necessary data for legal purposes

19. Notices

19.1 Communication with Users

Official communication channels:

Email to registered email address
In-app notifications
Push notifications (with consent)
SMS for important safety messages
Mail for legally required notices

19.2 Types of Notices

Different types of notifications:

Service updates: New features and improvements
Security alerts: Important safety information
Legal notices: Changes to terms
Booking confirmations: Transaction-related messages
Marketing: Advertising content (with right to object)

19.3 Deemed Delivery

Legal delivery:

Emails are deemed delivered 24 hours after sending
In-app messages upon next login
SMS immediately after sending
Mail after 3 business days
Current contact details are the user's responsibility

19.4 Languages

Multilingual communication:

Automatic translation into user's language
German original language for legal documents
Important notices in multiple languages
Cultural adaptations for international communication

19.5 Frequency and Opt-out

Control over notifications:

Individual settings for different notification types
Unsubscribe from marketing emails at any time
Important service and safety messages not opt-outable
Transparency about reason and frequency of notifications

20. Liability

20.1 Limitation of Liability

General liability principles:

room4me is liable only for intent and gross negligence
For slight negligence only for breach of material contractual obligations
Liability for data loss limited to typical restoration costs
Exclusion of liability for indirect and consequential damages
Maximum liability amount: €1,000 per case of damage

20.2 Exceptions to Limitation of Liability

Unlimited liability for:

Damages from injury to life, body or health
Damages caused intentionally or by gross negligence
Damages under the Product Liability Act
Damages due to lack of warranted characteristics
Fraudulently concealed defects

20.3 Liability for Third Parties

Responsibility for partners and service providers:

Careful selection of all partner companies
Regular review of service quality
Liability for vicarious agents according to statutory provisions
Forwarding of legitimate claims to insurance
No liability for force majeure with service providers

20.4 User Liability

Liability of platform users:

Guests are liable for damages to the accommodation
Hosts are liable for safety deficiencies
Both parties are liable for violations of platform rules
Indemnification of room4me for legal issues caused by users
Assumption of legal and court costs

20.5 Insurance Coverage

Additional protection through insurance:

Liability insurance for platform operation
Host protection up to €1,000,000 for property damage
Cyber insurance for data protection violations
Operational liability for technical failures
Legal protection insurance for legal disputes

21. Indemnification

21.1 Indemnification by Users

Indemnification of room4me:
Users indemnify room4me from all third-party claims arising from:

Violation of these Terms of Use
Violation of third-party rights
Illegal use of the platform
False or misleading information
Copyright infringements

21.2 Reporting and Cooperation Obligations

In case of legal issues:

Immediate notification of room4me in legal disputes
Provision of all relevant information and documents
Cooperation in legal defense
No unilateral settlements or acknowledgments
Assumption of all resulting costs by the causing user

21.3 Indemnification by room4me

Protection for lawfully acting users:

Protection against unjustified third-party claims
Assumption of defense costs for lawful use
Support in legal disputes
Provision of legal expertise
Cooperation with specialized lawyers

21.4 Insurance Coordination

Coordination with insurance:

Review of insurance coverage before indemnification
Coordination between different insurance policies
Optimal utilization of all insurance benefits
Subsidiarity of indemnification after insurance benefits

22. Contractual Partners

22.1 room4me as Contractual Partner

Contractual relationships:

Platform usage agreement between room4me and each user
Rental contracts are concluded directly between guest and host
room4me is not party to the rental contracts
Separate agreements with payment service providers

22.2 International Contractual Partners

Regional companies:
Depending on the user's residence, different companies may be contractual partners:

Germany: [GERMAN COMPANY]
EU: [EU COMPANY]
International: [INTERNATIONAL COMPANY]
Automatic assignment based on registration data

22.3 Commercial vs. Private Users

Different contract structure:

Private users: Standard Terms of Use
Commercial users: Additional B2B terms
Automatic detection based on usage
Option for change when status changes

22.4 Powers of Attorney and Representation

Authority to act:

Only authorized employees can legally bind room4me
Written form required for material agreements
Authority verifiable through commercial register
No binding by unauthorized statements

23. Choice of Law and Jurisdiction

23.1 Applicable Law

Choice of law:

German law applies to all contractual relationships
Exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG)
EU regulations take precedence over national law
Consumer protection provisions remain unaffected
Mandatory provisions of the country where the property is located remain applicable

23.2 Jurisdiction

Competent courts:

General jurisdiction: [BUSINESS REGISTERED OFFICE OF ROOM4ME]
For consumers: Choice between residence and business headquarters
For merchants: Exclusive jurisdiction at business headquarters
International cases: German courts where there is a connection to Germany

Terms & Conditions